Trouble Shooting

If your EKHO training computer / sensor is not working as it should, try troubleshooting before contacting EKHO.

  1. Is the transmitter belt worn correctly? The belt should be flat against the skin, with the EKHO logo right side up.
  2. Are the electrodes on the transmitter moist? Moistening the transmitter electrodes is essential for good skin contact to obtain reliable and accurate readings.
  3. Is the transmitter clean? Regular cleaning of the electrodes is recommended.
  4. Is the receiver within a 3 foot range from the transmitter?
  5. Are the heart rate signals very high and abnormal? Sources of electromagnetic signals can cause erratic and faulty heart rate readings. Such sources include other heart rate monitors, televisions, computers, cars, electric motors, bike computers, mobile phones, antennas, high voltage power lines, electric/invisible fences and certain motor driven exercise equipment. The problem can usually be resolved by relocating the receiver; check that there are no other transmitters within 3 feet. Static build up in certain clothing can also cause interference.
  6. Are there irregular figures on the display? Try removing the receiver battery and reinserting it.
  7. Have the buttons been pressed under water, causing leakage in the receiver? The chemicals in some swimming pools and seawater may effect the ECG signal pick up by the transmitter resulting in abnormal readings. *The ECG signal strength varies depending on the individual's tissue composition. The percentage of people who have problems in heart rate measuring is higher in water environment than in normal use.

* If you are a heart patient, have a second person use the unit under the same conditions and see if the problem still exists.